# Dremio is not running - new topic **URL:** \ **Category:** Uncategorized\ **Created:** [March 26, 2019, 12:28am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060 "2019-03-26T00:28:58Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![jonh](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@jonh](https://community.dremio.com/u/jonh)\ **Post date:** [March 26, 2019, 12:28am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/1 "2019-03-26T00:28:58Z")
Hi I’ve seen a few threads similar to this but all a bit old now and I have tried everything suggested in them. I am new to Dremio and downloaded version for Windows. I am running Windows 10 and have Java 1.8.0\_201 installed. When I click “Start” on the Dremio Window it says “Demio is starting up…” for 30 seconds or so and then changes to “Dremio is not running”. Server log has a couple of warnings (yellow) and then ‘Caused by: java.lang.InstantiationException: Error in creating the gandiva repository.gandiva\_jni.dll was not found inside JAR.’ followed by ‘2019-03-26 11:26:06,241 [main] INFO c.d.exec.catalog.CatalogServiceImpl - User Error Occurred [ErrorId: 4c35a95c-a929-4703-be46-16cc7af94a4d]’ Any ideas on what else I can try. Thanks ---
**Author:** ![ben](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/ben/32/1367_2.png) [@ben](https://community.dremio.com/u/ben)\ **Post date:** [March 26, 2019, 1:37am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/2 "2019-03-26T01:37:33Z")
Hi @jonh, can you attach the complete server log? Which version of Dremio did you install? ---
**Author:** ![jonh](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@jonh](https://community.dremio.com/u/jonh)\ **Post date:** [March 26, 2019, 1:52am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/3 "2019-03-26T01:52:45Z")
Hi Ben, Just downloaded latest Windows exe from the website - filename : “dremio-community-3.1.7-201903210426240688-c843b51”. I’ll send the log when I’ve worked out how to attach it to a reply - currently the Upload does not let .logs through. I must be missing an attach button somewhere! Thanks for any help… ---
**Author:** ![jonh](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@jonh](https://community.dremio.com/u/jonh)\ **Post date:** [March 26, 2019, 1:55am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/4 "2019-03-26T01:55:51Z")
[server.zip](https://us1.discourse-cdn.com/flex020/uploads/dremio/original/2X/8/84558ced326ca485cde8e7c282311b11bdab4920.zip) (12.7 KB) OK Sorry I missed I had to zip it… Cheers ---
**Author:** ![jonh](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@jonh](https://community.dremio.com/u/jonh)\ **Post date:** [March 27, 2019, 6:08am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/5 "2019-03-27T06:08:40Z")
Hi Ben, any clues from that log? Thx ---
**Author:** ![Venugopal\_Menda](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/venugopal_menda/32/1457_2.png) [@Venugopal\_Menda](https://community.dremio.com/u/Venugopal_Menda)\ **Post date:** [March 27, 2019, 6:26am UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/6 "2019-03-27T06:26:29Z")
Hi @jonh From the logs i can see the ERROR 2019-03-26 11:26:06,242 [main] ERROR ROOT - Dremio is exiting. Failure while starting services. com.dremio.common.exceptions.UserException: Unknown source INFORMATION\_SCHEMA Can you try this and start the dremio and let me know. Go to the Dremio Binary directory and run the below command and start the service. ./dremio-admin clean -i Thanks @Venugopal_Menda ---
**Author:** ![jonh](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@jonh](https://community.dremio.com/u/jonh)\ **Post date:** [March 27, 2019, 11:14pm UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/7 "2019-03-27T23:14:12Z")
Thanks for the input - had some trouble running that simple command. I couldn’t get it to execute in dos command for some reason… However I uninstalled, deleted Dremio folder, reinstalled, and started Dremio as an Administrator and it has started running ok. Odd, I have tried running as Admin before, but not after having just re-installed. So maybe it MUST always be run as Administrator? Anyway it seems to be up OK now so I can start exploring the App. Thanks for your help. ---
**Author:** ![ben](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/ben/32/1367_2.png) [@ben](https://community.dremio.com/u/ben)\ **Post date:** [March 28, 2019, 5:12pm UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/8 "2019-03-28T17:12:34Z")
Glad to hear that Dremio is working for you! The error from the logs: > `2019-03-26 11:26:06,242 [main] ERROR ROOT - Dremio is exiting. Failure while starting services. com.dremio.common.exceptions.UserException: Unknown source INFORMATION_SCHEMA` Indicates that there was some issue communicating with or creating the database in which it stores all of it catalog and user information. ---
**Author:** ![ben](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/ben/32/1367_2.png) [@ben](https://community.dremio.com/u/ben)\ **Post date:** [March 28, 2019, 5:48pm UTC](https://community.dremio.com/t/dremio-is-not-running-new-topic/3060/9 "2019-03-28T17:48:33Z")
Additionally, the Dremio [cleanup scripts](https://docs.dremio.com/advanced-administration/metadata-cleanup.html) that @Venugopal_Menda are available only for Linux/Mac platforms. Apologies for the confusion.