# Unable to connect to NAS

**URL:** <https://community.dremio.com/t/unable-to-connect-to-nas/2550>\
**Category:** Uncategorized\
**Created:** [January 14, 2019, 8:17pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550 "2019-01-14T20:17:15Z")\
**Posts on this page:** 19\
**Page:** 1

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 8:17pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/1 "2019-01-14T20:17:15Z")

</div>

Running 3.0.6 community locally on CentOS 7.3. Trying to connect to a simple Desktop folder of sample data via the NAS connector. On the UI, I get error `Failure while configuring source`, and the log reports `Caused by: java.lang.Exception: Unavailable: file /home/user1/Desktop/sample_data does not exist`. But, of course, it does. Same result if I point at the file itself or the directory containing it.

The permissions on the are `-rw-rw-r--`.

I see others have had this problem, but no solutions arrived at in forum. Thanks.

ETA: the sample file is tiny so it is definitely not a memory or other size item

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 8:27pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/2 "2019-01-14T20:27:42Z")

</div>

Hi @can1

On your NAS source , did you give the path of your desktop? Then promote sample\_data using the right extreme button, see screenschot below. Also what type of files do you have inside sample\_data? Can we have the server.log?

 ![image](https://us1.discourse-cdn.com/flex020/uploads/dremio/original/2X/1/1454df9dc38f5ee79cdcef235103231cd60afc09.png)

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 8:42pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/3 "2019-01-14T20:42:05Z")

</div>

Hi @balaji.ramaswamy. I tried giving the path to my Desktop only. Same error. Log is below.

```auto
2019-01-14 15:37:40,590 [qtp1023763480-118] INFO c.d.exec.catalog.CatalogServiceImpl - User Error Occurred [ErrorId: 1929d1bd-d41e-4d53-8ab1-0516c9ecb9f2]
com.dremio.common.exceptions.UserException: Failure while configuring source [desktop_nas]
	at com.dremio.common.exceptions.UserException$Builder.build(UserException.java:746) ~[dremio-common-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.CatalogServiceImpl.createOrUpdateSource(CatalogServiceImpl.java:634) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.CatalogServiceImpl.createSource(CatalogServiceImpl.java:378) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.CatalogServiceImpl.access$600(CatalogServiceImpl.java:100) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.CatalogServiceImpl$SourceModifier.createSource(CatalogServiceImpl.java:954) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.CatalogImpl.createSource(CatalogImpl.java:507) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.exec.catalog.DelegatingCatalog.createSource(DelegatingCatalog.java:189) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.dac.service.source.SourceService.registerSourceWithRuntime(SourceService.java:157) [dremio-dac-backend-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.dac.service.source.SourceService.registerSourceWithRuntime(SourceService.java:148) [dremio-dac-backend-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.dac.service.source.SourceService.registerSourceWithRuntime(SourceService.java:144) [dremio-dac-backend-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.dac.resource.PutSourceResource.putSource(PutSourceResource.java:80) [dremio-dac-backend-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[na:1.8.0_191]
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[na:1.8.0_191]
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[na:1.8.0_191]
	at java.lang.reflect.Method.invoke(Method.java:498) ~[na:1.8.0_191]
	at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory$1.invoke(ResourceMethodInvocationHandlerFactory.java:81) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:144) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:161) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$TypeOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:205) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:99) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:389) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:347) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:102) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.ServerRuntime$2.run(ServerRuntime.java:326) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:271) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.internal.Errors$1.call(Errors.java:267) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:315) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:297) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.internal.Errors.process(Errors.java:267) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:317) [jersey-common-2.25.1.jar:na]
	at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:305) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:1154) [jersey-server-2.25.1.jar:na]
	at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:473) [jersey-container-servlet-core-2.25.1.jar:na]
	at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:427) [jersey-container-servlet-core-2.25.1.jar:na]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:388) [jersey-container-servlet-core-2.25.1.jar:na]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:341) [jersey-container-servlet-core-2.25.1.jar:na]
	at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:228) [jersey-container-servlet-core-2.25.1.jar:na]
	at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:812) [jetty-servlet-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1669) [jetty-servlet-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlets.UserAgentFilter.doFilter(UserAgentFilter.java:83) [jetty-servlets-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlets.GzipFilter.doFilter(GzipFilter.java:301) [jetty-servlets-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1652) [jetty-servlet-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:585) [jetty-servlet-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1127) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:515) [jetty-servlet-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1061) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.RequestLogHandler.handle(RequestLogHandler.java:95) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:97) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.Server.handle(Server.java:499) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:311) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:258) [jetty-server-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.io.AbstractConnection$2.run(AbstractConnection.java:544) [jetty-io-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:635) [jetty-util-9.2.22.v20170606.jar:9.2.22.v20170606]
	at org.eclipse.jetty.util.thread.QueuedThreadPool$3.run(QueuedThreadPool.java:555) [jetty-util-9.2.22.v20170606.jar:9.2.22.v20170606]
	at java.lang.Thread.run(Thread.java:748) [na:1.8.0_191]
Caused by: java.util.concurrent.ExecutionException: java.lang.Exception: Unavailable: File /home/user1/Desktop does not exist
	at com.google.common.util.concurrent.AbstractFuture.getDoneValue(AbstractFuture.java:500) ~[guava-20.0.jar:na]
	at com.google.common.util.concurrent.AbstractFuture.get(AbstractFuture.java:401) ~[guava-20.0.jar:na]
	at com.google.common.util.concurrent.AbstractFuture$TrustedFuture.get(AbstractFuture.java:83) ~[guava-20.0.jar:na]
	at com.google.common.util.concurrent.ForwardingFuture.get(ForwardingFuture.java:68) ~[guava-20.0.jar:na]
	at com.google.common.util.concurrent.AbstractCheckedFuture.checkedGet(AbstractCheckedFuture.java:104) ~[guava-20.0.jar:na]
	at com.dremio.exec.catalog.CatalogServiceImpl.createOrUpdateSource(CatalogServiceImpl.java:622) [dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	... 55 common frames omitted
Caused by: java.lang.Exception: Unavailable: File /home/user1/Desktop does not exist
	at com.dremio.exec.catalog.ManagedStoragePlugin$1.run(ManagedStoragePlugin.java:252) ~[dremio-sabot-kernel-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.concurrent.RenamingRunnable.run(RenamingRunnable.java:36) ~[dremio-common-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.concurrent.SingletonRunnable.run(SingletonRunnable.java:41) ~[dremio-common-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.concurrent.SafeRunnable.run(SafeRunnable.java:40) ~[dremio-common-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]
	at com.dremio.concurrent.Runnables$1.run(Runnables.java:45) ~[dremio-common-3.0.6-201812082352540436-1f684f9.jar:3.0.6-201812082352540436-1f684f9]

```

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 8:43pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/4 "2019-01-14T20:43:20Z")

</div>

Hi @balaji.ramaswamy. Tried to reply with the server.log but it got tossed into moderation, probably due to length. if you can fish it out you can see. But, I tried putting the path to the desktop only and got the same error.

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 8:48pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/5 "2019-01-14T20:48:04Z")

</div>

![Screenshot%20from%202019-01-14%2015-30-26](https://us1.discourse-cdn.com/flex020/uploads/dremio/original/2X/e/e221fe0632506bc83a913717ddc9d85f6ea62ace.png)

Here is photo on the UI error

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 8:50pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/6 "2019-01-14T20:50:05Z")

</div>

Hi @can

I am a little confused,

First time you had the message “/home/user1/Desktop/sample\_data” second time it is only “/home/user1/Desktop”

Can you please open terminal on your mac and run the below command?

> ls -ltrh /home/user1/Desktop/

Thanks  
@balaji.ramaswamy

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 8:55pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/7 "2019-01-14T20:55:48Z")

</div>

Hi @balaji.ramaswamy. This first time I was trying to connect directly to my directory of sample data, `/home/user1/Desktop/sample_data`. Then in your reply it seemed like you were advising me to connect NAS to the Desktop, `/home/user1/Desktop`, and then use Dremio UI to point to exact data. Either way, I get the same error on UI and in the logs. (Only difference is the the path in the logs – it’s whatever path I put in.)

In answer to your request:

```auto
[user1@localhost ~]$ ls -ltrh /home/user1/Desktop/
total 40K
drwxrwxr-x. 2 user1 user1 60 Jan 14 15:02 sample_data

```

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 9:16pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/8 "2019-01-14T21:16:40Z")

</div>

Hi @can1

Would you be able to send me the output of

> ps -ef | grep dremio

Thanks  
@balaji.ramaswamy

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 9:19pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/9 "2019-01-14T21:19:00Z")

</div>

Hi @balaji.ramaswamy, it’s

```auto
user1 2420 1982 0 16:17 pts/0 00:00:00 grep --color=auto dremio
dremio 15070 1 1 14:57 ? 00:01:01 /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.191.b12-1.el7_6.x86_64/jre/bin/java -Djava.util.logging.config.class=org.slf4j.bridge.SLF4JBridgeHandler -Djava.library.path=/opt/dremio/lib -XX:+PrintGCDetails -XX:+PrintGCDateStamps -Xloggc:/var/log/dremio/server.gc -Ddremio.log.path=/var/log/dremio -Xmx4096m -XX:MaxDirectMemorySize=8192m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/dremio -Dio.netty.maxDirectMemory=0 -DMAPR_IMPALA_RA_THROTTLE -DMAPR_MAX_RA_STREAMS=400 -cp /etc/dremio:/opt/dremio/jars/*:/opt/dremio/jars/ext/*:/opt/dremio/jars/3rdparty/* com.dremio.dac.daemon.DremioDaemon

```

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 9:24pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/10 "2019-01-14T21:24:57Z")

</div>

What happens if you do the below?

> su - dremio  
> ls -ltrh /home/user1/Desktop/

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 9:34pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/11 "2019-01-14T21:34:25Z")

</div>

@balaji.ramaswamy I get an authentication error with just the first line. I believe this makes me switch users? But I don’t have a user called dremio.

ETA at any rate it’s not clear what password to use, and they all fail – my root password, my user1 password, my dremio admin password.

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 9:37pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/12 "2019-01-14T21:37:16Z")

</div>

Is your a RPM install which creates a dremio user implicitly, see below, dremio is running as dremio unix user

dremio 15070 1 1 14:57 ? 00:01:01 /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.191.b12-1.el7\_6.x86\_64/jre/bin/java -Djava.util.logging.config.class=org.slf4j.bridge.SLF4JBridgeHandler -Djava.library.path=/opt/dremio/lib -XX:+PrintGCDetails -XX:+PrintGCDateStamps -Xloggc:/var/log/dremio/server.gc -Ddremio.log.path=/var/log/dremio -Xmx4096m -XX:MaxDirectMemorySize=8192m -XX:+HeapDumpOnOutOfMemoryError -XX:HeapDumpPath=/var/log/dremio -Dio.netty.maxDirectMemory=0 -DMAPR\_IMPALA\_RA\_THROTTLE -DMAPR\_MAX\_RA\_STREAMS=400 -cp /etc/dremio:/opt/dremio/jars/_:/opt/dremio/jars/ext/_:/opt/dremio/jars/3rdparty/\* com.dremio.dac.daemon.DremioDaemon

Can you please send output of below?

> ls -ld /home/user1/Desktop/

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 14, 2019, 9:39pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/13 "2019-01-14T21:39:35Z")

</div>

@balaji.ramaswamy it is an RPM install so that makes sense. I don’t know what the password would be though.

The output is

```auto
[user1@localhost /]$ ls -ld /home/user1/Desktop
drwxr-xr-x. 3 user1 user1 125 Jan 14 16:17 /home/user1/Desktop

```

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 14, 2019, 10:06pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/14 "2019-01-14T22:06:04Z")

</div>

Try this,

sudo su -

```auto
su - dremio -c "ls -ltrh /home/user1/Desktop"

```

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 15, 2019, 12:26am UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/15 "2019-01-15T00:26:40Z")

</div>

@balaji.ramaswamy unfortunately that didn’t work either. i get

```auto
[user1@localhost /]$ sudo su -
[sudo] password for user1: 
Last login: Mon Jan 14 16:29:51 EST 2019 on pts/0
[root@localhost ~]# su - dremio -c "ls -ltrh /home/user1/Desktop"
This account is currently not available.

```

So I can log in successfully as user1 but can’t access dremio. Since the dremio account is created automatically, is there any documentation on what its password is or how to access it?

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 15, 2019, 12:29am UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/16 "2019-01-15T00:29:48Z")

</div>

Hi @can1

This is the dremio unix account. if you have the root login, you can simply so

su - dremio  
and then try to access the folder,

you may have to vi /etc/passwd and remove nologin and set a home directory and shell type like bash

Note; You can quickly try another thing, stop dremio, download the tar ball and install as user1 and try to add the source

Thanks  
@balaji.ramaswamy

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 15, 2019, 1:03pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/17 "2019-01-15T13:03:58Z")

</div>

Hello @balaji.ramaswamy, even with the root login I get:

```auto
[root@localhost ~]$ su - dremio
Last login: Mon Jan 14 17:12:52 EST 2019 on pts/1
This account is currently not available. 

```

And even when I am logged in as root, I get the exact same set of errors when trying to choose my Desktop directory as a NAS source.

---

<div class="post-metadata">

**Author:** ![balaji.ramaswamy](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/balaji.ramaswamy/32/843_2.png) [@balaji.ramaswamy](https://community.dremio.com/u/balaji.ramaswamy)\
**Post date:** [January 15, 2019, 4:24pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/18 "2019-01-15T16:24:10Z")

</div>

Hi @can1

Try this

1. Shutdown all Dremio services on the host
2. Download Dremio tar ball from [dremio.com](http://dremio.com) and install as user “user1”
3. Start dremio as “user1”
4. Add source and see if it suceeds

Thanks  
@balaji.ramaswamy

---

<div class="post-metadata">

**Author:** ![can1](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@can1](https://community.dremio.com/u/can1)\
**Post date:** [January 25, 2019, 5:41pm UTC](https://community.dremio.com/t/unable-to-connect-to-nas/2550/19 "2019-01-25T17:41:47Z")

</div>

Hi @balaji.ramaswamy, I made a new post [here](https://community.dremio.com/t/unable-to-connect-to-nas-pt-2/2625) on this topic with cleaner examples and more info.

But the upshot is, I installed from a tarball as suggested and got the exact same problem.