# Windows 10 installs, but fails to start

**URL:** <https://community.dremio.com/t/windows-10-installs-but-fails-to-start/1418>\
**Category:** Uncategorized\
**Created:** [July 3, 2018, 6:30pm UTC](https://community.dremio.com/t/windows-10-installs-but-fails-to-start/1418 "2018-07-03T18:30:09Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![hugoaschieck](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/hugoaschieck/32/79_2.png) [@hugoaschieck](https://community.dremio.com/u/hugoaschieck)\
**Post date:** [July 3, 2018, 6:30pm UTC](https://community.dremio.com/t/windows-10-installs-but-fails-to-start/1418/1 "2018-07-03T18:30:09Z")

</div>

[log.zip](https://us1.discourse-cdn.com/flex020/uploads/dremio/original/1X/996317ef7110b5298ce899d2c49c51196d835795.zip) (17.3 KB)  
 ![WindowsDetails](https://us1.discourse-cdn.com/flex020/uploads/dremio/original/1X/4c461c37a89dcc04bf2b90ac701f5a682d7fb160.PNG)

When I try to start Dremio, I’m getting the following error.

```
com.dremio.common.exceptions.UserException: Failure while configuring source [__support]. Info: Unavailable: File C:/tmp/dremio-support does not exist

```

I created the file manually, but getting a different error:

```
 ERROR c.dremio.common.CatastrophicFailure - Catastrophic Failure Occurred, exiting. Information message: Failed to start services, daemon exiting.
com.dremio.common.exceptions.UserException: Unknown source INFORMATION_SCHEMA
```

---

<div class="post-metadata">

**Author:** ![anthony](https://sea2.discourse-cdn.com/flex020/user_avatar/community.dremio.com/anthony/32/670_2.png) [@anthony](https://community.dremio.com/u/anthony)\
**Post date:** [July 4, 2018, 3:13pm UTC](https://community.dremio.com/t/windows-10-installs-but-fails-to-start/1418/2 "2018-07-04T15:13:24Z")

</div>

Is this a fresh clean install or an upgrade?

Also, the error seems a bit similar to this other thread - [Unable to start: "Dremio is not running" after clicking start on Windows 10](https://community.dremio.com/t/unable-to-start-dremio-is-not-running-after-clicking-start-on-windows-10/1342)  
Maybe try the suggested solution mentioned there?