Not able to start Dremio on WIndows 10 Pro

Yve · June 12, 2018, 8:44am

I installed Dremio on my WIndows 10 Pro Laptop. When I start Dremio from the menu a window appears where I can press a Start Button. Then I get the message “Dremio is starting up …” After some seconds I get again the message from the start “Dremio is not running”.

I get the following errors in the server.log:

jar:file:/C:/Program%20Files/Dremio/jars/3rdparty/dremio-hive-exec-shaded-2.0.5-201806021755080191-767cfb5.jar!/] took 449ms
2018-06-12 10:31:26,102 [main] INFO c.d.e.e.f.FunctionImplementationRegistry - Function registry loaded. 1387 functions loaded in 1019 ms.
2018-06-12 10:31:26,205 [main] INFO c.d.s.s.LocalSchedulerService - SchedulerService is up
2018-06-12 10:31:26,517 [main] INFO c.d.exec.catalog.CatalogServiceImpl - User Error Occurred [ErrorId: 4f90add8-3a66-4ce1-be1b-869bd6c76fc2]
com.dremio.common.exceptions.UserException: Unknown source INFORMATION_SCHEMA
at com.dremio.common.exceptions.UserException$Builder.build(UserException.java:746) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.refreshSource(CatalogServiceImpl.java:330) [dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.start(CatalogServiceImpl.java:166) [dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry$AbstractServiceReference.start(SingletonRegistry.java:137) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.ServiceRegistry.start(ServiceRegistry.java:74) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry.start(SingletonRegistry.java:33) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.startServices(DACDaemon.java:175) [dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.init(DACDaemon.java:181) [dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DremioDaemon.main(DremioDaemon.java:131) [dremio-dac-daemon-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
2018-06-12 10:31:26,518 [main] ERROR c.dremio.common.CatastrophicFailure - Catastrophic Failure Occurred, exiting. Information message: Failed to start services, daemon exiting.
com.dremio.common.exceptions.UserException: Unknown source INFORMATION_SCHEMA
at com.dremio.common.exceptions.UserException$Builder.build(UserException.java:746) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.refreshSource(CatalogServiceImpl.java:330) ~[dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.start(CatalogServiceImpl.java:166) ~[dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry$AbstractServiceReference.start(SingletonRegistry.java:137) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.ServiceRegistry.start(ServiceRegistry.java:74) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry.start(SingletonRegistry.java:33) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.startServices(DACDaemon.java:175) ~[dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.init(DACDaemon.java:181) ~[dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DremioDaemon.main(DremioDaemon.java:131) [dremio-dac-daemon-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]

Can you please help me to solve this problem?

Yve · June 12, 2018, 8:56am

Find attached the complete output in the server.log.

output.zip (2.9 KB)

anthony · June 12, 2018, 11:50am

Can you share server.out & dremio.conf too please?

Yve · June 12, 2018, 12:09pm

Hi,
please find attached the server.out. Where can I find the dremio.conf?

server_out.zip (568 Bytes)

anthony · June 12, 2018, 12:51pm

Is this a fresh install? Upgrade? Have you had Dremio installed on this box before?

Yve · June 12, 2018, 1:05pm

This is a fresh install.

anthony · June 12, 2018, 3:40pm

Can you confirm the exact CPU your computer has? Just want to verify it supports AVX2
Can you wipe C:\Users<USER_NAME>\AppData\Local\Dremio and try again?

Yve · June 12, 2018, 6:28pm

I have an intel core i7-7600U CPU and yes it supports AVX2.

I also wiped the directory and tried again but it is still not working. I get the following error in the server.log:

2018-06-12 20:20:18,723 [main] INFO c.d.exec.catalog.CatalogServiceImpl - User Error Occurred [ErrorId: 90cbcb21-5bd8-4881-8ac3-042135517161]
com.dremio.common.exceptions.UserException: Tried to access non-existent source [__support].
at com.dremio.common.exceptions.UserException$Builder.build(UserException.java:746) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.synchronize(CatalogServiceImpl.java:407) [dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.getPlugin(CatalogServiceImpl.java:813) [dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.getSource(CatalogServiceImpl.java:841) [dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.support.SupportService.start(SupportService.java:203) [dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry$AbstractServiceReference.start(SingletonRegistry.java:137) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.ServiceRegistry.start(ServiceRegistry.java:74) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry.start(SingletonRegistry.java:33) [dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.startServices(DACDaemon.java:175) [dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.init(DACDaemon.java:181) [dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DremioDaemon.main(DremioDaemon.java:131) [dremio-dac-daemon-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
2018-06-12 20:20:18,725 [main] ERROR c.dremio.common.CatastrophicFailure - Catastrophic Failure Occurred, exiting. Information message: Failed to start services, daemon exiting.
com.dremio.common.exceptions.UserException: Tried to access non-existent source [__support].
at com.dremio.common.exceptions.UserException$Builder.build(UserException.java:746) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.synchronize(CatalogServiceImpl.java:407) ~[dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.getPlugin(CatalogServiceImpl.java:813) ~[dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.exec.catalog.CatalogServiceImpl.getSource(CatalogServiceImpl.java:841) ~[dremio-sabot-kernel-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.support.SupportService.start(SupportService.java:203) ~[dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry$AbstractServiceReference.start(SingletonRegistry.java:137) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.ServiceRegistry.start(ServiceRegistry.java:74) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.service.SingletonRegistry.start(SingletonRegistry.java:33) ~[dremio-common-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.startServices(DACDaemon.java:175) ~[dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DACDaemon.init(DACDaemon.java:181) ~[dremio-dac-backend-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]
at com.dremio.dac.daemon.DremioDaemon.main(DremioDaemon.java:131) [dremio-dac-daemon-2.0.5-201806021755080191-767cfb5.jar:2.0.5-201806021755080191-767cfb5]

balaji.ramaswamy · June 22, 2018, 5:42pm

Hi @Yve

Under program files - dremio - conf there should be a file called logback.xml. Can you please take a backup of the file first then edit the original file, look for the below entry and change error to debug? try to start Dremio again and send us the server.log?

<root>
<level value="${dremio.log.root.level:-error}"/>

Thanks
@balaji.ramaswamy

balaji.ramaswamy · June 22, 2018, 8:22pm

Also had another question,

When you installed this version and before you hit this error, did you hit any other error and you fixed that and next you got this error?

(OR)

You installed the product fresh and when starting Dremio, this was the 1st error?

ben · June 26, 2018, 8:04pm

Hi @Yve

@balaji.ramaswamy asked that you turn on some verbose logging. Can you turn on some additional logging in order diagnose this better? Under Program Files\Dremio\conf in the same logback.xml file he pointed you to, can you make a backup and then change the info in:

<logger name="com.dremio">
<level value="${dremio.log.level:-info}"/>
</logger>

to debug? Then please attach the server.log from Dremio startup.

Thanks
@ben

Yve · June 27, 2018, 8:00am

Hi,
sorry for not answering anymore. I am using Dremio in a Docker container now and it is working very well
Thanks for trying to help,
Yve

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