Not proceeding from "Dremio is starting up"

1

After I installed dremio and tried to start, the message “Dremio is starting up” is not changing and cannot use.
Referring FAQ(https://docs.dremio.com/quickstart/windows.html), seems my machine is compatible as follows.

OS:Windows 7 pro
CPU:XEON CPU E3-1225 v5 (think compatible with AVX2)
JAVA:Java SE Development Kit 8u192

Additionaly, I also confirmed the port use with code below.

netstat -an | find “9047”

Before launching dremio, it returns nothing, however, while dremio is executed it returns “SYN_SENT”.
I will attach logs too.

server_zip.zip (2.3 KB)

Could you please let me know how can I proceed.
Thanks

2

Hi @john_doe

Looks like from your server.out you are getting a Java core dump and core has not been enabled. What is inside “C:\Program Files\Dremio\hs_err_pid5228.log”?

A fatal error has been detected by the Java Runtime Environment:

EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007fefd8fb2b2, pid=5228, tid=0x00000000000012c0

JRE version: Java™ SE Runtime Environment (8.0_192-b12) (build 1.8.0_192-b12)

Java VM: Java HotSpot™ 64-Bit Server VM (25.192-b12 mixed mode windows-amd64 compressed oops)

Problematic frame:

C [KERNELBASE.dll+0xb2b2]

Failed to write core dump. Minidumps are not enabled by default on client versions of Windows

An error report file with more information is saved as:

C:\Program Files\Dremio\hs_err_pid5228.log

If you would like to submit a bug report, please visit:

http://bugreport.java.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

Java HotSpot™ 64-Bit Server VM warning: ignoring option MaxPermSize=512m; support was removed in 8.0

3

Hi Balaji,

Thank you for supporting and apologies my reply being late.
Please confirm with the file I attached.
Note that I’ve re-installed Java environment and dremio which might change the log though i’m still falling into the same situation.
I will attach the server file and the “err” file.
Hope this will help you.

Thanks
error.zip (9.7 KB)

4

Hi @john_doe

Is see the total RAM on the box is 16GB. Have you changed anything on the dremio-env? In other words what are the memory settings on dremio-env?

Thanks
@balaji.ramaswamy

5

Hi @balaji.ramaswamy

Thank you for confirming.
I have not changed anything.

Have you changed anything on the dremio-env?

And for the question, am I right to check the file “C:\Program Files\Dremio\bin\dremio-config”?
If yes, please confirm with the file I attached.
Hope this will help you.

dremio-config.zip (3.0 KB)

Thanks